{"id":8465,"date":"2019-12-24T11:52:10","date_gmt":"2019-12-24T11:52:10","guid":{"rendered":"https:\/\/www.unity.si\/managing-the-departure-of-key-knowledge-holders\/"},"modified":"2021-03-19T08:42:45","modified_gmt":"2021-03-19T08:42:45","slug":"zarzadzanie-odejsciem-kluczowych-posiadaczy-wiedzy","status":"publish","type":"post","link":"https:\/\/rewo.io\/pl\/managing-the-departure-of-key-knowledge-holders\/","title":{"rendered":"Zarz\u0105dzanie odej\u015bciem kluczowych posiadaczy wiedzy"},"content":{"rendered":"

Przez ponad dwa stulecia bran\u017ca produkcyjna wdra\u017ca\u0142a nowe technologie i zapewnia\u0142a pracownikom nowe miejsca pracy. Obecnie bran\u017ca do\u015bwiadcza ekscytuj\u0105cych i wyk\u0142adniczych zmian, poniewa\u017c technologie takie jak sztuczna inteligencja (AI), robotyka i Internet rzeczy (IoT) szybko zmieniaj\u0105 miejsce pracy. Podczas gdy niekt\u00f3rzy przewidywali, \u017ce te nowe technologie wyeliminuj\u0105 miejsca pracy, okaza\u0142o si\u0119, \u017ce jest odwrotnie - w rzeczywisto\u015bci powstaje wi\u0119cej miejsc pracy. Wraz ze zwi\u0119kszon\u0105 z\u0142o\u017cono\u015bci\u0105 i zmieniaj\u0105cymi si\u0119 technikami produkcji, wiele z tych nowych kluczowych wiedza posiadana przez zaledwie kilku pracownik\u00f3w<\/a> - tak zwani posiadacze wiedzy. <\/span><\/p>\n\n\n\n

Utrata posiadaczy wiedzy mo\u017ce prowadzi\u0107 do instytucjonalnego zapomnienia<\/h2>\n\n\n\n

Starzej\u0105ca si\u0119 si\u0142a robocza, zwi\u0119kszona mobilno\u015b\u0107 zawodowa i alternatywne sposoby organizacji pracy \u0142\u0105cz\u0105 si\u0119, tworz\u0105c wyra\u017ane i aktualne zagro\u017cenie: instytucjonalne zapominanie poprzez utrat\u0119 kluczowych posiadaczy wiedzy. Instytucjonalne \u201czapominanie\u201d ma wp\u0142yw na ka\u017cdy aspekt dzia\u0142alno\u015bci, od wdra\u017cania i szkolenia po innowacje i proaktywne podejmowanie decyzji. Najlepszym - jedynym - sposobem na przetrwanie burzy jest przechwycenie wiedzy kluczowych posiadaczy wiedzy.<\/span><\/p>\n\n\n\n

Ka\u017cda firma ma kilka kluczowych os\u00f3b, kt\u00f3re s\u0105 wa\u017cne dla jej sukcesu. W ma\u0142ej firmie zaczyna si\u0119 to od za\u0142o\u017cyciela. Wa\u017cny jest odnosz\u0105cy sukcesy sprzedawca; wa\u017cny jest szef produkcji lub operacji. Wraz z rozwojem firmy ro\u015bnie liczba os\u00f3b kluczowych dla jej sukcesu. Utrata kluczowych os\u00f3b jest du\u017cym zagro\u017ceniem, kt\u00f3re mo\u017ce obudzi\u0107 kierownictwo wy\u017cszego szczebla o 4 nad ranem.<\/span><\/p>\n\n\n\n

\"Ekspert<\/figure><\/div>\n\n\n\n

Utrata wiedzy spowodowana zmianami demograficznymi<\/h2>\n\n\n\n

W nadchodz\u0105cych latach oko\u0142o po\u0142owa os\u00f3b z ponad 25-letnim do\u015bwiadczeniem zawodowym przejdzie na emerytur\u0119. Dotyczy to ka\u017cdej bran\u017cy. Wszystkie firmy powinny zatem dzia\u0142a\u0107 szybko i wdro\u017cy\u0107 nast\u0119puj\u0105ce trzy punkty: planowanie sukcesji, zaanga\u017cowanie pracownik\u00f3w i zarz\u0105dzanie wiedz\u0105. Pozwoli to unikn\u0105\u0107 wielu zak\u0142\u00f3ce\u0144 dla firm, a tak\u017ce niepotrzebnych i czasami bardzo kosztownych b\u0142\u0119d\u00f3w. W ostatecznym rozrachunku, dzi\u0119ki profesjonalnemu transferowi wiedzy, firmy oszcz\u0119dzaj\u0105 zimn\u0105, tward\u0105 got\u00f3wk\u0119, poniewa\u017c pozwala to na dalsze p\u0142ynne funkcjonowanie przedsi\u0119biorstwa.<\/span><\/p>\n\n\n\n

Zmniejszenie ryzyka<\/h2>\n\n\n\n

Pa\u0144stwa firma mo\u017ce opiera\u0107 si\u0119 na kilku wybranych posiadaczach wiedzy. Nasuwa si\u0119 pytanie: co je\u015bli ich tu nie ma? Co je\u015bli odejd\u0105 lub b\u0119d\u0105 Pa\u0144stwo musieli ich zast\u0105pi\u0107? Z jednym lub dwoma gwiazdami poza boiskiem, mog\u0105 Pa\u0144stwo znale\u017a\u0107 si\u0119 w trudnej sytuacji.<\/span><\/p>\n\n\n\n

Zmniejszenie ryzyka: prosz\u0119 zidentyfikowa\u0107 kluczowych posiadaczy wiedzy i rozpocz\u0105\u0107 wydobywanie ich wiedzy<\/a>. Najprostszym sposobem jest przeprowadzenie z nimi wywiadu i nagranie ich odpowiedzi. Jak Pan to robi...? Jak wygl\u0105da proces...? Kt\u00f3rzy klienci s\u0105 najbardziej responsywni? Co zrobi\u0142by Pan\/Pani w tej lub innej sytuacji?<\/span><\/p>\n\n\n\n

Prosz\u0119 zadawa\u0107 pytania, a nast\u0119pnie zadawa\u0107 wi\u0119cej pyta\u0144. Pomog\u0105 one wyja\u015bni\u0107, kto jest kim i przygotowa\u0107 si\u0119 do zarz\u0105dzania ewentualnym odej\u015bciem kluczowego posiadacza wiedzy. Prosz\u0119 udokumentowa\u0107, czym zajmuj\u0105 si\u0119 osoby posiadaj\u0105ce kluczow\u0105 wiedz\u0119 i upewni\u0107 si\u0119, \u017ce s\u0105 Pa\u0144stwo w stanie przekaza\u0107 t\u0119 wiedz\u0119 w przypadku ich odej\u015bcia.<\/span><\/p>","protected":false},"excerpt":{"rendered":"

For more than two centuries, the manufacturing industry has adopted new technologies and provided new jobs for workers. Today, the industry is experiencing exciting and exponential change, as technologies such as artificial intelligence (AI), robotics, and Internet of Things (IoT) are rapidly changing the workplace. While some predicted that these new technologies would eliminate jobs, […]<\/p>\n","protected":false},"author":2,"featured_media":8466,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"wds_primary_category":0,"footnotes":""},"categories":[5],"tags":[6,37,7],"post_folder":[],"class_list":["post-8465","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-management","tag-knowledge-management","tag-knowledge-transfer","tag-manufacturing"],"uagb_featured_image_src":{"full":["https:\/\/rewo.io\/wp-content\/uploads\/2019\/12\/expert-worker-small.jpg",1440,960,false],"thumbnail":["https:\/\/rewo.io\/wp-content\/uploads\/2019\/12\/expert-worker-small-150x150.jpg",150,150,true],"medium":["https:\/\/rewo.io\/wp-content\/uploads\/2019\/12\/expert-worker-small-300x200.jpg",300,200,true],"medium_large":["https:\/\/rewo.io\/wp-content\/uploads\/2019\/12\/expert-worker-small-768x512.jpg",768,512,true],"large":["https:\/\/rewo.io\/wp-content\/uploads\/2019\/12\/expert-worker-small-1024x683.jpg",1024,683,true],"1536x1536":["https:\/\/rewo.io\/wp-content\/uploads\/2019\/12\/expert-worker-small.jpg",1440,960,false],"2048x2048":["https:\/\/rewo.io\/wp-content\/uploads\/2019\/12\/expert-worker-small.jpg",1440,960,false],"trp-custom-language-flag":["https:\/\/rewo.io\/wp-content\/uploads\/2019\/12\/expert-worker-small.jpg",18,12,false]},"uagb_author_info":{"display_name":"VIAR","author_link":"https:\/\/rewo.io\/pl\/author\/viar\/"},"uagb_comment_info":0,"uagb_excerpt":"For more than two centuries, the manufacturing industry has adopted new technologies and provided new jobs for workers. Today, the industry is experiencing exciting and exponential change, as technologies such as artificial intelligence (AI), robotics, and Internet of Things (IoT) are rapidly changing the workplace. While some predicted that these new technologies would eliminate jobs,…","_links":{"self":[{"href":"https:\/\/rewo.io\/pl\/wp-json\/wp\/v2\/posts\/8465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rewo.io\/pl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rewo.io\/pl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rewo.io\/pl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rewo.io\/pl\/wp-json\/wp\/v2\/comments?post=8465"}],"version-history":[{"count":0,"href":"https:\/\/rewo.io\/pl\/wp-json\/wp\/v2\/posts\/8465\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rewo.io\/pl\/wp-json\/wp\/v2\/media\/8466"}],"wp:attachment":[{"href":"https:\/\/rewo.io\/pl\/wp-json\/wp\/v2\/media?parent=8465"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rewo.io\/pl\/wp-json\/wp\/v2\/categories?post=8465"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rewo.io\/pl\/wp-json\/wp\/v2\/tags?post=8465"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/rewo.io\/pl\/wp-json\/wp\/v2\/post_folder?post=8465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}