{"id":8744,"date":"2020-11-05T10:56:29","date_gmt":"2020-11-05T10:56:29","guid":{"rendered":"https:\/\/www.unity.si\/work-instructions-for-office-workers\/"},"modified":"2021-03-19T09:04:56","modified_gmt":"2021-03-19T09:04:56","slug":"pracovne-pokyny-pre-kancelarskych-pracovnikov","status":"publish","type":"post","link":"https:\/\/rewo.io\/sk\/work-instructions-for-office-workers\/","title":{"rendered":"Pracovn\u00e9 pokyny pre pracovn\u00edkov v kancel\u00e1rii"},"content":{"rendered":"

Pracovn\u00e9 pokyny a \u0161tandardn\u00e9 pracovn\u00e9 postupy (SOP)<\/a> obidve patria do skupiny n\u00e1strojov, ktor\u00e9 sa pou\u017e\u00edvaj\u00fa na spresnenie procesu a jeho realiz\u00e1ciu. Proces, postup a pracovn\u00e1 in\u0161trukcia na seba navz\u00e1jom nadv\u00e4zuj\u00fa svojou komplexnos\u0165ou. Procesy opisuj\u00fa, ak\u00e9 ciele a \u0161pecifik\u00e1cie je potrebn\u00e9 vykona\u0165. SOP popisuj\u00fa, ako by sa mal proces v ur\u010dit\u00fdch situ\u00e1ci\u00e1ch vykon\u00e1va\u0165. Pracovn\u00e9 in\u0161trukcie opisuj\u00fa, ako by sa mali vykon\u00e1va\u0165 jednotliv\u00e9 kroky v SOP. Pracovn\u00e9 in\u0161trukcie vytv\u00e1raj\u00fa z\u00e1klad pre \u010fal\u0161\u00ed hladk\u00fd priebeh procesov a s\u00fa nevyhnutn\u00e9 pre \u00faspech spolo\u010dnosti, a to je d\u00f4vod, pre\u010do by ich mal pou\u017e\u00edva\u0165 ka\u017ed\u00fd pracovn\u00edk kancel\u00e1rie aj vo va\u0161om back office.<\/p>\n\n\n\n

\"Kancel\u00e1rsky<\/figure><\/div>\n\n\n\n

Pou\u017e\u00edvanie pracovn\u00fdch pokynov na \u0161kolenie kancel\u00e1rskych pracovn\u00edkov zni\u017euje riziko<\/h2>\n\n\n\n

Str\u00e1nka back office<\/a> je \u010das\u0165 spolo\u010dnosti, ktor\u00fa tvoria administrat\u00edvni a podporn\u00ed pracovn\u00edci, ktor\u00ed nie s\u00fa v kontakte s klientmi. V z\u00e1ujme zabezpe\u010denia efekt\u00edvneho vyu\u010dovania a \u0161kolenia je dobr\u00e9 vypracova\u0165 opis organiz\u00e1cie vyu\u010dovania a \u0161kolenia v spolo\u010dnosti. V malej firme s nieko\u013ek\u00fdmi zamestnancami tento postup nemus\u00ed by\u0165 potrebn\u00fd, ale ak je zamestnancov viac, bolo by dobr\u00e9, keby sa tak\u00e1to d\u00f4le\u017eit\u00e1 vec premyslela a sp\u00edsala. Je be\u017enou praxou, \u017ee s organiz\u00e1ciou bezpe\u010dnosti a ochrany zdravia pri pr\u00e1ci v podniku obozn\u00e1mi v\u0161etk\u00fdch zamestnancov jedna osoba. M\u00f4\u017ee v\u0161ak existova\u0165 nieko\u013eko r\u00f4znych os\u00f4b, ktor\u00e9 zamestnancov pou\u010dia o tom, ako bezpe\u010dne vykon\u00e1va\u0165 konkr\u00e9tnu \u00falohu. Je dobr\u00e9 sp\u00edsa\u0165, kto bude komu poskytova\u0165 ak\u00e9 pokyny, aby bolo v\u0161etk\u00fdm z\u00fa\u010dastnen\u00fdm jasn\u00e9, o \u010do ide. P\u00edsomn\u00e9 zaznamen\u00e1vanie t\u00fdchto vec\u00ed je potrebn\u00e9 aj preto, \u017ee ak sa osoba, ktor\u00e1 v podniku organizuje in\u0161trukt\u00e1\u017ee a \u0161kolenia, vymen\u00ed, nov\u00fd zamestnanec bude ma\u0165 jasn\u00fd preh\u013ead o tom, ako je t\u00e1to oblas\u0165 v podniku organizovan\u00e1.<\/p>\n\n\n\n

Dobr\u00e9 pracovn\u00e9 pokyny u\u013eah\u010dia proces digitaliz\u00e1cie back office<\/h2>\n\n\n\n

Kr\u00edza sp\u00f4soben\u00e1 koronav\u00edrusom bude ma\u0165 obrovsk\u00fd vplyv na svet pr\u00e1ce a v skuto\u010dnosti aj na kult\u00faru pr\u00e1ce. Na jednej strane m\u00f4\u017ee masov\u00e9 zavedenie digit\u00e1lnych pracov\u00edsk prinies\u0165 podnikom zv\u00fd\u0161enie produktivity. Na druhej strane vyn\u00faten\u00e1 tendencia k masovej telepr\u00e1ci uk\u00e1\u017ee, ak\u00e9 d\u00f4le\u017eit\u00e9 s\u00fa soci\u00e1lne interakcie a udr\u017eiavanie podnikovej kult\u00fary pre inovat\u00edvnu a kreat\u00edvnu kult\u00faru pracoviska. Dobr\u00e9 vizu\u00e1lne pracovn\u00e9 pokyny pom\u00f4\u017eu pri procese digitaliz\u00e1cie. Kancel\u00e1rski pracovn\u00edci sa bud\u00fa m\u00f4c\u0165 nau\u010di\u0165, ako vykon\u00e1va\u0165 ur\u010dit\u00e9 \u00falohy bez potreby pomoci spolupracovn\u00edka.<\/p>","protected":false},"excerpt":{"rendered":"

Work instructions and standard operating procedures (SOPs) both fall under the umbrella of tools used to make a process more detailed and actionable. Process, procedure, and work instruction build on each other in complexity. Processes describe what objectives and specifications need to be done. SOP\u2019s describe how a process should be carried out in certain […]<\/p>\n","protected":false},"author":2,"featured_media":8745,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"wds_primary_category":0,"footnotes":""},"categories":[5,53],"tags":[78,79,54],"post_folder":[],"class_list":["post-8744","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-management","category-work-instructions","tag-back-office","tag-office-worker","tag-work-instructions"],"uagb_featured_image_src":{"full":["https:\/\/rewo.io\/wp-content\/uploads\/2020\/11\/office.jpg",1920,1282,false],"thumbnail":["https:\/\/rewo.io\/wp-content\/uploads\/2020\/11\/office-150x150.jpg",150,150,true],"medium":["https:\/\/rewo.io\/wp-content\/uploads\/2020\/11\/office-300x200.jpg",300,200,true],"medium_large":["https:\/\/rewo.io\/wp-content\/uploads\/2020\/11\/office-768x513.jpg",768,513,true],"large":["https:\/\/rewo.io\/wp-content\/uploads\/2020\/11\/office-1024x684.jpg",1024,684,true],"1536x1536":["https:\/\/rewo.io\/wp-content\/uploads\/2020\/11\/office-1536x1026.jpg",1536,1026,true],"2048x2048":["https:\/\/rewo.io\/wp-content\/uploads\/2020\/11\/office.jpg",1920,1282,false],"trp-custom-language-flag":["https:\/\/rewo.io\/wp-content\/uploads\/2020\/11\/office.jpg",18,12,false]},"uagb_author_info":{"display_name":"VIAR","author_link":"https:\/\/rewo.io\/sk\/author\/viar\/"},"uagb_comment_info":0,"uagb_excerpt":"Work instructions and standard operating procedures (SOPs) both fall under the umbrella of tools used to make a process more detailed and actionable. Process, procedure, and work instruction build on each other in complexity. Processes describe what objectives and specifications need to be done. 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