{"id":9288,"date":"2022-04-27T09:10:03","date_gmt":"2022-04-27T09:10:03","guid":{"rendered":"https:\/\/rewo.io\/?p=9288"},"modified":"2022-04-27T09:10:05","modified_gmt":"2022-04-27T09:10:05","slug":"co-je-to-skusenost-zamestnancov-a-preco-je-dolezita","status":"publish","type":"post","link":"https:\/\/rewo.io\/sk\/what-is-employee-experience-and-why-is-it-important\/","title":{"rendered":"\u010co je to sk\u00fasenos\u0165 zamestnancov a pre\u010do je d\u00f4le\u017eit\u00e1?"},"content":{"rendered":"<p>Ka\u017ed\u00e1 spolo\u010dnos\u0165 investuje do z\u00e1kazn\u00edckej sk\u00fasenosti. A ke\u010f\u017ee organiz\u00e1cie si \u010doraz viac uvedomuj\u00fa, \u017ee \u013eudia s\u00fa ich najv\u00e4\u010d\u0161\u00edm majetkom, investuj\u00fa aj do sk\u00fasenost\u00ed zamestnancov. Zamestnaneck\u00e1 sk\u00fasenos\u0165 zah\u0155\u0148a to, s \u010d\u00edm sa \u013eudia stret\u00e1vaj\u00fa a \u010do pozoruj\u00fa po\u010das svojho p\u00f4sobenia v organiz\u00e1cii.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pre\u010do je sk\u00fasenos\u0165 zamestnancov d\u00f4le\u017eit\u00e1?<\/h2>\n\n\n\n<p>Sk\u00fasenos\u0165 zamestnanca je vn\u00edmanie jeho cesty v\u0161etk\u00fdmi kontaktn\u00fdmi bodmi v konkr\u00e9tnej spolo\u010dnosti, po\u010dn\u00fac uch\u00e1dzan\u00edm sa o zamestnanie a\u017e po odchod zo spolo\u010dnosti. Fyzick\u00fd pracovn\u00fd priestor, kult\u00fara a technol\u00f3gie spolo\u010dnosti s\u00fa d\u00f4le\u017eit\u00fdmi zlo\u017ekami sk\u00fasenosti zamestnancov, ktor\u00e1 sa \u010dasto ozna\u010duje skratkou EX.&nbsp;<\/p>\n\n\n\n<p>Naj\u00faspe\u0161nej\u0161ie organiz\u00e1cie pri\u0165ahuj\u00fa a <a href=\"https:\/\/www.mckinsey.com\/business-functions\/people-and-organizational-performance\/our-insights\/attracting-and-retaining-the-right-talent\" target=\"_blank\" rel=\"noreferrer noopener\">udr\u017ea\u0165 si \u0161pi\u010dkov\u00e9 talenty<\/a>. Ke\u010f sa ekonomike dar\u00ed, konkurencia o \u0161pi\u010dkov\u00e9 talenty je ve\u013emi siln\u00e1 a potreba efekt\u00edvneho z\u00edskavania a udr\u017eania talentov rastie. V \u0165a\u017ek\u00fdch \u010dasoch, ako je pand\u00e9mia COVID-19 a recesia, m\u00f4\u017ee pozornos\u0165 venovan\u00e1 sk\u00fasenostiam zamestnancov pom\u00f4c\u0165 spolo\u010dnostiam sta\u0165 sa konkurencieschopnej\u0161\u00edmi a zabr\u00e1ni\u0165 najhor\u0161\u00edm d\u00f4sledkom.<\/p>\n\n\n\n<p>Posilnenie sk\u00fasenost\u00ed zamestnancov m\u00e1 mno\u017estvo v\u00fdhod, ktor\u00e9 s\u00favisia so spokojnos\u0165ou zamestnancov s pr\u00e1cou, \u010do vedie k vy\u0161\u0161\u00edm ziskom a lep\u0161iemu postaveniu na trhu:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>viac anga\u017eovan\u00fdch a produkt\u00edvnych zamestnancov,<\/li><li>ni\u017e\u0161ia miera absenci\u00ed,<\/li><li>zv\u00fd\u0161enie kvality pr\u00e1ce,<\/li><li>a zlep\u0161enie vz\u0165ahov so z\u00e1kazn\u00edkmi.<\/li><\/ul>\n\n\n\n<p>Vo v\u0161eobecnosti plat\u00ed, \u017ee spolo\u010dnosti, ktor\u00e9 maj\u00fa pozit\u00edvnu sk\u00fasenos\u0165 zamestnancov, ako ukazuj\u00fa barometre, ako s\u00fa vysok\u00e9 sk\u00f3re vo v\u00fdskumn\u00fdch \u0161t\u00fadi\u00e1ch a zaradenie do zoznamov najlep\u0161\u00edch miest na pr\u00e1cu, maj\u00fa aj vysok\u00e9 sk\u00f3re z\u00e1kazn\u00edckej sk\u00fasenosti a pozit\u00edvny rast tr\u017eieb. Mnoh\u00e9 \u0161t\u00fadie ukazuj\u00fa priamu s\u00favislos\u0165 medzi sk\u00fasenos\u0165ami zamestnancov a sk\u00fasenos\u0165ami z\u00e1kazn\u00edkov.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"682\" data-src=\"https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring-1024x682.jpg\" alt=\"N\u00e1bor je s\u00fa\u010das\u0165ou f\u00e1z n\u00e1boru zamestnancov\" class=\"wp-image-9290 lazyload\" data-srcset=\"https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring-1024x682.jpg 1024w, https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring-300x200.jpg 300w, https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring-768x512.jpg 768w, https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring.jpg 1280w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/682;\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">K\u013e\u00fa\u010dov\u00e9 m\u00ed\u013eniky v sk\u00fasenostiach zamestnancov<\/h2>\n\n\n\n<p>Teraz, ke\u010f sme pochopili vplyv, sa po\u010fme ponori\u0165 do k\u013e\u00fa\u010dov\u00fdch m\u00ed\u013enikov, ktor\u00e9 tvoria sk\u00fasenosti zamestnancov. Ni\u017e\u0161ie si preberieme tri d\u00f4le\u017eit\u00e9 f\u00e1zy \u017eivotn\u00e9ho cyklu zamestnanca.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">F\u00e1za n\u00e1boru<\/h3>\n\n\n\n<p>T\u00e1to f\u00e1za je ve\u013emi d\u00f4le\u017eit\u00e1, preto\u017ee je to prv\u00e1 pr\u00edle\u017eitos\u0165 predstavi\u0165 va\u0161u firemn\u00fa kult\u00faru a z\u00edska\u0165 d\u00f4veru potenci\u00e1lneho zamestnanca. Sk\u00fasenosti uch\u00e1dza\u010dov s\u00fa tie\u017e ide\u00e1lnou pr\u00edle\u017eitos\u0165ou na zabezpe\u010denie toho, aby sa \u013eudia stali advok\u00e1tmi va\u0161ej organiz\u00e1cie - bez oh\u013eadu na to, \u010di do nej nast\u00fapia alebo nie. Z\u00edskanie sp\u00e4tnej v\u00e4zby v tejto f\u00e1ze je skvelou pr\u00edle\u017eitos\u0165ou na zlep\u0161enie procesu aj sk\u00fasenost\u00ed s uch\u00e1dzan\u00edm sa o pr\u00e1cu vo va\u0161ej organiz\u00e1cii.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">F\u00e1za n\u00e1stupu na palubu<\/h3>\n\n\n\n<p>Str\u00e1nka <a href=\"https:\/\/rewo.io\/sk\/nastup-na-palubu-milenialov\/\">program onboardingu<\/a>, ktor\u00e1 m\u00e1 za cie\u013e bezprobl\u00e9mov\u00e9 uvedenie nov\u00fdch zamestnancov do pr\u00e1ce, je ve\u013emi d\u00f4le\u017eit\u00e1, preto\u017ee m\u00f4\u017ee ma\u0165 v\u00fdznamn\u00fd vplyv na d\u013a\u017eku pracovn\u00e9ho pomeru zamestnanca. Za\u010d\u00edna sa, ke\u010f nov\u00fd zamestnanec prijme va\u0161u ponuku, a pokra\u010duje po\u010das prv\u00fdch t\u00fd\u017ed\u0148ov, mesiacov a dokonca aj po\u010das prv\u00e9ho roka pr\u00e1ce nov\u00e9ho zamestnanca. Z\u00edskanie sp\u00e4tnej v\u00e4zby v tejto f\u00e1ze pom\u00e1ha nielen zlep\u0161i\u0165 v\u00e1\u0161 proces n\u00e1stupu, ale tie\u017e identifikova\u0165 pr\u00edpadn\u00e9 nedostatky alebo nezrovnalosti v <a href=\"https:\/\/rewo.io\/sk\/ako-zachytit-skryte-odborne-znalosti-vo-vasej-spolocnosti\/\">vedomosti a odborn\u00e1 pr\u00edprava<\/a>.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Odchod z javiska<\/h3>\n\n\n\n<p>Aj pri vynalo\u017een\u00ed v\u0161etk\u00e9ho \u00fasilia m\u00f4\u017eete predpoklada\u0165, \u017ee v\u00e4\u010d\u0161ina zamestnancov va\u0161u organiz\u00e1ciu v ur\u010ditom okamihu opust\u00ed. Najm\u00e4 vzh\u013eadom na to, \u017ee priemern\u00e1 d\u013a\u017eka p\u00f4sobenia v organiz\u00e1ci\u00e1ch kles\u00e1, je d\u00f4le\u017eitej\u0161ie ako kedyko\u013evek predt\u00fdm, aby ste sa zamestnancom venovali aj vtedy, ke\u010f s\u00fa na odchode. V\u00fdstupn\u00fd prieskum v\u00e1m to umo\u017en\u00ed t\u00fdm, \u017ee pochop\u00edte d\u00f4vody, ktor\u00e9 stoja za rozhodnut\u00edm zamestnanca, aby ste mohli vykona\u0165 potrebn\u00e9 \u00fapravy na zn\u00ed\u017eenie fluktu\u00e1cie v bud\u00facnosti a tie\u017e uk\u00e1za\u0165, \u017ee si ich sp\u00e4tn\u00fa v\u00e4zbu cen\u00edte.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Z\u00e1ver<\/h2>\n\n\n\n<p>Siln\u00e1 sk\u00fasenos\u0165 zamestnancov je jednou z najv\u00fdkonnej\u0161\u00edch invest\u00edci\u00ed, ktor\u00e9 m\u00f4\u017ee va\u0161a organiz\u00e1cia urobi\u0165. Povedie k vidite\u013en\u00fdm pr\u00ednosom, ako je \u0161ir\u0161\u00ed okruh talentov, lep\u0161ie udr\u017eanie zamestnancov a zv\u00fd\u0161enie pr\u00edjmov. Ale t\u00fdm to nekon\u010d\u00ed. Dobre navrhnut\u00e1 zamestnaneck\u00e1 sk\u00fasenos\u0165 tie\u017e zabezpe\u010duje, \u017ee va\u0161i zamestnanci - ktor\u00ed s\u00fa najv\u00e4\u010d\u0161\u00edm majetkom va\u0161ej spolo\u010dnosti - s\u00fa pripraven\u00ed na \u00faspech pred, po\u010das a po skon\u010den\u00ed svojho p\u00f4sobenia vo va\u0161ej spolo\u010dnosti. Nie je to v\u0161ak jednorazov\u00e1 perspekt\u00edva. V tomto smere je vytvorenie pozit\u00edvnej sk\u00fasenosti pravdepodobne e\u0161te d\u00f4le\u017eitej\u0161ie v s\u00favislosti s n\u00e1hlym roz\u0161\u00edren\u00edm pr\u00e1ce na dia\u013eku v d\u00f4sledku pand\u00e9mie COVID-19.<\/p>","protected":false},"excerpt":{"rendered":"<p>Every company invests in the customer experience. And as organizations increasingly recognize people as their greatest assets, they\u2019re investing in the employee experience as well. Employee experience encapsulates what people encounter and observe over the course of their tenure at an organization. Why is employee experience important? Employee experience is a worker&#8217;s perceptions about his [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":9290,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"wds_primary_category":0,"footnotes":""},"categories":[40],"tags":[245,37,41],"post_folder":[],"class_list":["post-9288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-training","tag-employee-experience","tag-knowledge-transfer","tag-training"],"uagb_featured_image_src":{"full":["https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring.jpg",1280,853,false],"thumbnail":["https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring-150x150.jpg",150,150,true],"medium":["https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring-300x200.jpg",300,200,true],"medium_large":["https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring-768x512.jpg",768,512,true],"large":["https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring-1024x682.jpg",1024,682,true],"1536x1536":["https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring.jpg",1280,853,false],"2048x2048":["https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring.jpg",1280,853,false],"trp-custom-language-flag":["https:\/\/rewo.io\/wp-content\/uploads\/2022\/04\/hiring.jpg",18,12,false]},"uagb_author_info":{"display_name":"VIAR","author_link":"https:\/\/rewo.io\/sk\/author\/viar\/"},"uagb_comment_info":0,"uagb_excerpt":"Every company invests in the customer experience. And as organizations increasingly recognize people as their greatest assets, they\u2019re investing in the employee experience as well. Employee experience encapsulates what people encounter and observe over the course of their tenure at an organization. Why is employee experience important? Employee experience is a worker&#8217;s perceptions about his&hellip;","_links":{"self":[{"href":"https:\/\/rewo.io\/sk\/wp-json\/wp\/v2\/posts\/9288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rewo.io\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rewo.io\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rewo.io\/sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rewo.io\/sk\/wp-json\/wp\/v2\/comments?post=9288"}],"version-history":[{"count":0,"href":"https:\/\/rewo.io\/sk\/wp-json\/wp\/v2\/posts\/9288\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rewo.io\/sk\/wp-json\/wp\/v2\/media\/9290"}],"wp:attachment":[{"href":"https:\/\/rewo.io\/sk\/wp-json\/wp\/v2\/media?parent=9288"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rewo.io\/sk\/wp-json\/wp\/v2\/categories?post=9288"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rewo.io\/sk\/wp-json\/wp\/v2\/tags?post=9288"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/rewo.io\/sk\/wp-json\/wp\/v2\/post_folder?post=9288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}