Case study · Automotive
The Best Known Way, at every terminal.
Hidria built its Best Known Way standard on REWO video instructions, integrated into its PIMS and reached from MES terminals. By internal estimate, new operators reach competency 30–40% faster, and instructions are created about twice as fast.
Industry
Automotive & industrial
Group
Gonvarri Industries
Size
~1,850 employees, 7 locations
Deployment
Integrated — PIMS / MES
Hidria is an automotive and industrial systems company specialising in green mobility and industrial technologies, with around 1,850 employees across seven locations. It is now part of Gonvarri Industries.
The challenge
Expertise that lived with a few veterans.
Keeping work consistent across shifts and international sites ran into four roadblocks.
Tribal knowledge
Critical technical expertise sat with veteran operators — a production risk whenever people moved on.
Folders away from the line
Standard work instructions were kept in physical folders, hard to reach and hard to update.
Text-heavy manuals
Written manuals struggled to explain complex machine operations to a diverse workforce.
Disconnected systems
Instructions weren't connected to MES/ERP, so operators searched manually for guidance.
The solution
Standardised work, built on video.
REWO became the foundation of Hidria's Best Known Way initiative — integrated into its PIMS and reached through MES terminals at the workstation.
Integrated into PIMS
Operators open video instructions directly from their MES terminals.
Video as the standard
Text-heavy PDFs became video guides showing the exact movements — the Standardized Work baseline for Kaizen.
Auto-translated
Every operator understands safety and quality protocols, whatever their native language.
Engagement in Power BI
A custom dashboard tracks Quality Views (sessions over 10 seconds) to see which standards are followed and where training is needed.
The results
A standard that stays current.
30–40%
Faster to competency, by internal estimate
~2×
Faster to create and update instructions
70%+
Of views happen inside the existing MES interface
Hundreds
Of processes documented as the Best Known Way
New hires self-serve
Visual instructions let new operators learn on their own, easing the load on senior mentors.
A live standard
Documenting and updating at about twice the speed keeps the standard current for Kaizen and process changes.
Adopted where operators work
Over 70% of views come through the interface operators already use.
One knowledge base
Hundreds of video instructions now cover process work, maintenance and changeovers.
Customer perspective
“With video, it is much easier to illustrate things. It provides a faster process of creating the instructions and it is much easier for the operator to understand.”
Tim Hvala, Continuous Improvement — Hidria
Bottom line
Standard work, always at the point of use.
Integrated into Hidria's PIMS and MES, REWO turned Standardized Work from a static requirement into a live standard. The Best Known Way is documented once and available at the point of use.
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Where to go next.
See REWO on your line.
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