Case study · Medical devices
Documentation that moves at the speed of production.
Coloplast embedded REWO in its internally developed MES as the delivery layer for QMS documentation. Updates reach every production point at once, document distribution takes around 85% less time, and the same instructions supported a production-line transfer to Costa Rica.
Industry
Medical devices
Size
16,000+ employees
Footprint
Europe, Asia, Americas
Deployment
Integrated — in-house MES
Coloplast is a global medical device company making products for people with intimate healthcare needs. It employs over 16,000 people across Europe, Asia and the Americas, and runs highly automated production under strict quality and compliance requirements.
The challenge
Production changed faster than the paper could.
As automation accelerated and production expanded globally, the way work changed outpaced the way it was documented.
Documentation lagged automation
New automated workflows changed operator roles faster than documents and training could be updated.
Paper on the shop floor
Instructions were printed and physically replaced at every workstation whenever something changed.
The QMS didn't reach the line
Documentation lived in the QMS, but operators in production couldn't access it.
A line transfer to Costa Rica
Moving production lines abroad needed a scalable way to transfer standardised processes.
The solution
A digital layer inside their own MES.
REWO runs as a web-based module inside Coloplast's internally developed MES, delivering both video and written QMS documentation at the point of use.
Embedded in the MES
Operators open work instructions inside the interface they already use, without switching systems.
Updates distributed instantly
A change reaches every production point at once, so operators always see the latest version.
Video for complex steps
Complex processes in automated environments are documented as video, alongside written QMS documentation.
Defined rules for authoring
Standard creation rules keep instructions consistent and cut time spent on formatting.
The results
Execution that keeps up with the process.
~85%
Less time spent distributing documents
Instant
Updates reach every production point on publication
One interface
Video and written documentation inside the MES
Multi-site
Standardised instructions supported the Costa Rica line transfer
Distribution effort cut by ~85%
No more printing and physically replacing instructions on the shop floor.
Documentation keeps pace
Instructions are created and updated as fast as production changes.
Clearer execution in automated cells
Operators understand process changes through visual instructions, with less ambiguity in complex tasks.
Consistent across sites
Visual, multilingual instructions supported consistent execution during the line transfer to Costa Rica.
Customer perspective
“Operators can now immediately understand process changes through visual instructions.”
Ágnes Edina Stankovicsné Pintér, Senior Process Engineer — Coloplast
Bottom line
Knowledge that moves with the line.
Coloplast turned operational knowledge from a static, paper-based system into a digital layer inside its production workflows. Operators always reach the latest standard way of working, however quickly processes change — across processes, teams and sites.
Want the full story?
The complete case study — every challenge, the full solution detail and all results — as a PDF you can forward.
See REWO on your line.
Bring one instruction you already have. We'll show you what it looks like when it reaches the operator — and what the record looks like afterwards.